Reminders:
Your trust is of great importance to us. We deeply understand the importance of personal information to you, and will take corresponding security measures in accordance with laws and regulations and strive to protect your personal information to keep it secure and under control. NOW, THEREFORE, We provides DingTalk products and services under Alibaba Group (“we” or “us”) and formulates this Privacy Policy (the “Policy”, which term includes any applicable country specific addendums) by reminding you that:
This Policy is applicable to DingTalk products and services, including DingTalk official website (domain name: dingtalk.com) and DingTalk open platform, DingTalk web version (domain name: im.dingtalk.com) and DingTalk App compatible for different operating system (DingTalk APPs for Android, iOS, Mac and windows), intelligent hardware under the brand of DingTalk (such as DingTalk M1/ M2 attendance machine, DingTalk C1 Router) and the integration of certain DingTalk features/services as a third-party service in intelligent hardware, software or services of DingTalk’s Affiliates (as defined below) and/or other third parties.If our Affiliates (refer to the Definition hereunder) use products or services provided by DingTalk for their own products or services but no separate privacy policy has been formulated, this Policy shall also apply to such products or services.
It should be especially noted that, this Policy shall not apply to services provided by other third parties to you via the foregoing web pages or DingTalk APPs. For example, if you download applicable third-party APP via DingTalk open platform or rely upon DingTalk products for the provision of services to you, this Policy shall not apply to the information you provide to the third party.
Please note that depending on the country where you are located while using the DingTalk products, there may be certain country specific addendums that may apply to you that form an integral part of this Privacy Policy.
Prior to the use of DingTalk products or services, please carefully read and thoroughly understand this Policy and confirm that you have fully understood and agreed to this Policy before using relevant products or services. Your use of DingTalk products or services shall be deemed as you have fully understood and agreed to this Policy.If you have any questions, comments or suggestions on the content of this Policy, you may contact us via [DingTalk APP-Me-Customer Services-Online Consultation] or [7*12 hours customer service hotline (+86-0571-88157808)].
Part 1 Definitions
DingTalk: means a multi-terminal platform and client developed and operated by DingTalk Service Providers under Alibaba Group that is designed to develop and provide mobile office solution to achieve smooth communication and collaboration among Chinese enterprises. It includes DingTalk official website (domain name: dingtalk.com) and DingTalk open platform (domain name: open.dingtalk.com), DingTalk web version (domain name: im.dingtalk.com) and DingTalk App compatible for typical operating system (DingTalk APPs for Android, iOS, Mac and windows), intelligent hardware under the brand of DingTalk (such as DingTalk M1/M2 attendance machine, DingTalk C1 Router) and services provided by integration of certain DingTalk features/services as a third-party service in software and/or intelligent hardware of DingTalk’s Affiliates (as defined below) and/or other third parties.
DingTalk Service Providers: means Taobao (China) Software Co., Ltd., Alibaba Cloud Computing (Beijing) Technology Co., Ltd. and Zhejiang Taobao Network Co., Ltd. (“Alibaba”) who conduct research over, develop and provide DingTalk products and services.
Affiliate:mean any affiliate of DingTalk Service Providers as disclosed by Alibaba Group Holding Limited in its latest annual report. For details, please click here or visit http://www.alibabagroup.com/cn/ir/secfilings.
Personal Information: means all information electronically or otherwise recorded that can be used to identify a natural person or reflect his/her activities, whether on its own or in combination with other information.
Sensitive Personal Information:includes without limitation personal ID number, mobile phone number, personal biometric information, bank account number, financial situation, whereabouts, transaction information, and personal information of children under 14 years (inclusive).
Personal Information Deletion: means the removal of Personal Information from the systems as involved in daily business operations so as to keep such information irretrievable and inaccessible.
Part 2 Legal Statement
I. Ownership of Rights
DingTalk logo, “钉钉”, “DingTalk”, “Ding” and other texts, graphs and combination thereof, other marks and symbols of DingTalk and DingTalk service names are the registered trademarks of Alibaba and its Affiliates in China and other countries. Without the written authorization of Alibaba, no one may display, use or otherwise process (including without limitation reproduce, disseminate, show, mirror, upload and download) any of the said trademarks in any way or represent to others that he/she/it has the right to display, use or otherwise process any of the said trademarks.
The intellectual property rights in all of DingTalk’s products, services, technologies and all applications or their components/features (“Technical Services”) shall vest in Alibaba or their right owners.
Unless otherwise stated by Alibaba, all rights (including but not limited to copyright, trademark right, patent right, trade secret and any other related rights) in, of and to all documents and other information (including but not limited to texts, graphs, pictures, photos, audios, videos, icons, colors, layout and electronic documents) published by DingTalk on websites are vested in Alibaba. Without the permission of Alibaba, no one may use the said information (including but not limited to monitor, reproduce, rebroadcast, display, mirror, upload and download any contents in Aliyun.com via programs or devices). Where any one is authorized to browse, reproduce, print or disseminate the information relating to DingTalk products and services, such information shall not be used for commercial purposes and this statement of rights must be included in use of all information or any portion thereof.
II. Limitation of Liability
Where DingTalk users upload, provide or publish relevant information on or in DingTalk’s official website, forums, communities and open platforms, including but not limited to user name, company name, contact person and contact details, relevant pictures and information, such information shall be provided by DingTalk users on their own and DingTalk users must legally assume all liabilities for any information they provide.
DingTalk reposts works (including contents on forums) for the purpose of distributing information, which does not mean that DingTalk agrees with the viewpoints in the works or confirms the authenticity of the contents of the works.
DingTalk hereby reminds you that you shall abide by laws of the People’s Republic of China and all other applicable domestic laws in the countries in using DingTalk’s products and services, and you shall not endanger cyber security or utilize DingTalk products and services to engage in activities that infringe upon others’ reputation right, privacy, intellectual property rights or other legitimate interests. Notwithstanding such reminders, DingTalk will assume no liability for your purposes of using DingTalk products and services.
III. Protection of Intellectual Property
We respect intellectual property rights and oppose and combat any infringement upon intellectual property rights. If any organization or individual deems that products and services provided by DingTalk (such as repost of articles, published information, third-party applications in DingTalk open platform and information published by them) may infringe upon its/his/her legitimate interests, such organization or individual may issue a written notice of claims in either of the following ways and DingTalk will deal with the same as soon as possible in accordance with laws after receipt of applicable notice from the intellectual property right owner:
- by mailing the notice and original supporting documents to:
Attention: DingTalk User Operation Center
Address: DingTalk Business Division, Longzhang Building, No. 822 West Wen’er Road, Xihu District, Hangzhou
Postal Code: 310000 - by sending the scanned notice and supporting documents by email to dingtalkteam@alibaba-inc.com
Part 3 Privacy Policy
This part will help you understand the followings:
- How we collect and use your Personal Information
- How we use Cookie or the like
- How we share, transfer and disclose your Personal Information
- How we protect your Personal Information
- How we process Personal Information of minors
- How we store and transfer Personal Information outside your country
- How we update this Policy
- How to contact us
I. How we collect and use your Personal Information
(I) How we collect your information
We collect and use your Personal Information for the purposes as stated below:
1. Help you become a DingTalk user
To become a DingTalk member, you are required to provide your cellphone number, name, type of industry, title, gender, date of birth, company email and other basic information, and create a DingTalk account and password, so that we are able to provide you with membership services, including instant messaging, video conference, VOIP, DING, creation of corporate address books and groups and other functions for communication. If you wish to make a multi-party call, you are required to authorize us to have access to you cellphone address book. You are not required to register to be our member or provide the above information if you only use such basic services as browsing and searching the official website of DingTalk and open.dingtalk.com for services and the introduction thereof.
If you wish to realize intelligent check-in, review & approval procedures, sign-in, log, announcement, Ding Mail, Ding Drive and other co-working functions by using DingTalk, you are required to provide the following additional data for supplementing the account information so that we are able to provide more customized products or services, including your position, main business, email, fingerprint, facial features, facial photo and geographical location etc.; otherwise, your use of customized products or services will be affected, but your use of the basic functions of DingTalk and browsing of DingTalk websites will not be affected.
After activing DingTalk and becoming a DingTalk user, you may modify your Personal Information such as nickname, phone number, date of birth and region via [DingTalk APP-Me-click name or profile picture]. When your company deregister its DingTalk Enterprise account, we will anonymize or delete your Personal Information relating to the Enterprise while your Personal Information as a separate individual DingTalk User will be maintained in case you are still using DingTalk, otherwise, we will anonymize or delete your Personal Information within one hundred and eighty calendar days or pursuant to applicable laws and regulations should you deregister your individual DingTalk account.
2. Provide you with products or services
You may give your feedback of experience in using DingTalk products and services to help us better understand your experience and demand and improve our products or services.
Some of our products and services require payment. If you wish to use any of these paid products or services, you are required to provide your bank card information and/or bind your account to Alipay for us to check your payment status.
You may purchase products or services in DingTalk for others, provided that you are required to provide the foregoing Personal Information of such actual purchaser with its/his/her authorization.
In order to provide you with intelligent Dingtalk hardware and/or Dingtalk App, webpage presentations and search results that better meet your needs, understand product fitness and identify abnormalities of accounts, we will collect and connect the information relating to the product and/or services used by you and the way you use them, including:
Device information: On the basis of the specific authorizations granted by you in installation and use of the software, we will receive and record information relating to the device used by you (e.g., device model, operating system version, device settings, unique device identifier and other information of software and hardware features) and the location of such device (e.g., IP address, GPS location, and any Wi-Fi access point, Bluetooth, base station and other sensor information).
Log information: When you use products or services provided by our website or client, we will automatically collect detailed information relating to your use of our services and save them as network logs, such as your searches, IP addresses, types of browsers, telecommunication service providers, languages, visit dates and times, web pages visited by you, and status of the call by applying Dingtalk conference call and/or Voice message, etc.
Please note that the device information or log information alone is not sufficient to identify a certain natural person. If we combine such non-Personal Information with other information to identify certain natural person, or use the same in combination with Personal Information, then such non-Personal Information will be deemed as Personal Information during such combination, and we will anonymize and de-identify such Personal Information unless with your authorization or it is otherwise provided by laws and regulations.
We will collect the information on purchase orders placed by you in using our services to present such information to you and facilitate your management of purchase orders.
When you contact us, we might keep the history and content of your communication/call or contact information given by you so as to contact you or help you solve problems, and might record solutions and results of relevant problems.
In order to provide you with better, more customized services, such as providing more customized services but with consistent experience in different service terminals or devices, and with input recommendations, customers service reception or information push that better meet your needs, and to understand product fitness, and identify abnormalities of accounts, we will collect information relating to your use of services, including device information, log, service use information.
Log: When you use our website or client, we will automatically collect detailed information relating to your use of our services and save them as network logs, such as your IP addresses, types of browsers, telecommunication service providers, languages, visit dates and times, length of visits, information of software and hardware features, web pages visited by you and DingTalk Cookies, etc.
Service use information: We will record information submitted or generated in your use of DingTalk products and services, information stored in Ding Drive, documents transmitted through other Affiliates to DingTalk, list of friends created, settings (e.g., password, automatic login, general settings, privacy settings, message alert), etc.
When you make certain operations (e.g., adding friends to your groups) by using DingTalk services, we might send notices to you or others.
If you use a third-party application service on DingTalk service platform, Alibaba will collect the relevant information when you start the application and process it pursuant to this Policy. The third-party application service provider might obtain your Personal Information in DingTalk pursuant and subject to its own privacy policy.
Alibaba will collect your Personal Information when any other user makes any operation related to you, and from Alibaba’s Affiliates, partners or other lawful channels.
3. Provide safeguards for you
To prevent, identify and investigate in any fraud, infringement, dangerous act, illegal act or act in violation of our or our Affiliates’ agreements, policies or rules, we may collect or integrate your user information, service use information, device information, log information and information shared by our Affiliates or partners with your authorization or as required by laws.
4. Other purposes
When we collect your information for any other specific purpose not specified herein, we will obtain your consent in advance.
The purpose for Alibaba to collect and use the aforesaid information is to better operate the DingTalk products and services (including but not limited to provide customized service to you), and we will notify you of all new functions and new services with a notice on website, via email, by phone call or short message or otherwise, or send you business information that you may be interested in, including but not limited to the products, services or business investment opportunities of Alibaba’s Affiliates or any other third party; provided however that, Alibaba will not view or use your business data while you are applying the Dingtalk cloud storage, Dingtalk email and/or IM function.
If we stop operating DingTalk products or services, we will timely stop collecting your Personal Information, send you a notice thereof on a personal basis or in the form of announcement, and delete or anonymize the Personal Information held by us.
(II) How we use your information
We collect your information for the purpose of providing you with services and improving the service quality. Therefore, we will use your information for the following purposes:
- Provide you with DingTalk products or services you intend to use, and maintain, improve and optimize these services and experience with these services;
- To prevent, identify and investigate in any fraud, infringement, dangerous act, illegal act or act in violation of our or our Affiliates’ agreements, policies or rules, and protect your, our, our Affiliates’, the others’ or the public’s lawful interests, we may use or integrate your user information, service use information, device information, log information and information shared by our Affiliates or partners with your authorization or as required by laws, in order to comprehensively assess the risks faced by your account and in your transaction, carry out authentication of your identity, monitor and prevent security event and take necessary recording, audit, analysis and handling measures according to laws;
- We may process your information or combine your information with information from other services in order to provide more customized service to you, such as to recommend to you any contents which you may be interested in, including but not limited to send product and service information to you, or display personalized third-party promotional information to you through the system, or, subject to your consent, share information with the partners of Taobao so that they may send information about their products and services to you;
- Any other purpose as permitted by you.
II. How we use Cookie or the like
To provide you with better user experience, when you use DingTalk products or services, we may collect and store data relevant with your visit to DingTalk service by employing various technologies. In this way, when you visit or revisit DingTalk service, we will be able to identify you and provide better and more services to you through analyzing the data. This will include verifying your identity through small data files, so that we will be able to understand your habits and help you avoid repeated input of account information or help assess the security of your account. These data files may be Cookie, Flash Cookie or other local storage provided by your browser or relevant applications (collectively, “Cookie”).
Please understand that some of our services are only available through use of “Cookie”. If permitted by your browser or additional browser services, you may change your acceptance level to Cookie or reject Cookie of DingTalk, but under certain circumstances, such rejection may render you unable to use certain functions of DingTalk which rely on Cookie.
Some electronic images (“Single Pixel GIF” or “Web Beacon") are sometimes included in web pages, which may help a website to calculate the number of users who browse the web pages or access certain Cookies. We will use Web Beacon to collect information on your browsing of web pages, such as the web page address you are visiting, the reference page address you previously visited, the duration of your stay on a web page, your browsing environment and display settings.
III. How we share, transfer and disclose your Personal Information
(I) Share
We will not share your Personal Information with companies, organizations or individuals other than DingTalk Service Providers, except in the following circumstances:
- Sharing with explicit consent: We will share your Personal Information with other parties with your explicit consent;
- Sharing as required by laws: We may share your Personal Information as required by laws, regulations, litigation, dispute resolution, or by administrative or judicial authority in accordance with laws;
- The products and services you request may only be provided with disclosure of your information. For example, for using Ding function and conference call service, your cellphone number confirmed with security code will be transmitted to basic telecommunication service operator for realization of communication and displayed to other users as the number of incoming call;
- When a complaint is made by others against you of infringing upon intellectual property rights or other lawful interests, we need to disclose your information as necessary to the complainer for settlement of complaint;
- In order to facilitate you and your friends in your address book to find each other, after you enable “matching the address book” function, the system will match the corresponding attribute code after processing the cellphone numbers in your address book with strong encryption algorithm and display matching users to you. Alibaba will not retain any identifiable information in your address book. The data of cellphone numbers in your address book used in this process will be processed with strong encryption algorithm and the match will be conducted through processed attribute code.
- Sharing with our Affiliates: In order to facilitate joint service on the basis of connected account, recommend the information that you may be interested in or protect personal and property safety of the Affiliates of DingTalk, other users or the public, your Personal Information may be shared with our Affiliates. We will only share necessary Personal Information (for example, in order to facilitate your use of the products or services of our Affiliate with your DingTalk account, we will share your necessary account information with such Affiliate) and if we intend to share your Sensitive Personal Information or the Affiliate changes the purpose of using and processing Personal Information, we will obtain your authorization and consent again.
- Sharing with authorized partners: Certain services of ours will be jointly provided together with our authorized partners solely for the purposes stated herein. We may share certain Personal Information of yours with our partners to provide better customer service and user experience. For example, when you purchase products on the website online, we have to share your Personal Information with logistics service providers to arrange delivery of such products, or we have to share your personal information to arrange with our partner to provide service. We will only share your Personal Information for lawful, proper, necessary, specific and explicit purpose to the extent required for providing the services. Our partners have no right to use the shared Personal Information for any other purpose irrelevant with products or services.
DingTalk services contain links to other websites. Alibaba shall not be liable in any way for the privacy protection measures of other websites. We may add links to the websites of our business partners or shared brands when necessary, provided that the information provided to them will only be general information and we will not disclose your identity.
(II) Transfer
We will not transfer your Personal Information to any company, organization or individual, except in the following circumstances:
- Transfer with explicit consent: We will transfer your Personal Information to other parties with your explicit consent;
- In case of any acquisition, merger or insolvency liquidation, or other circumstances involving merger, acquisition or insolvency liquidation, of DingTalk Service Providers, if transfer of Personal Information is involved, we will require the new company, organization or individual in possession of your Personal Information to continue to be bound by this Policy, or we will require such company, organization and individual to obtain your authorization and consent again.
(III) Public disclosure
We will disclose your Personal Information to the public only under the following circumstances:
- We may disclose your Personal Information to the public with your explicit consent or at your voluntary option;
- If we determine that you have violated laws and regulations, or have a material breach of the agreements with or regulations of DingTalk, or we intend to protect DingTalk’s and its Affiliates’ users or the general public from damages to their personal and property safety, we may disclose your Personal Information in accordance with laws and regulations, or the agreements with and regulations of DingTalk after obtaining your consent,including the relevant violation and measures taken by DingTalk against you.
(IV) Exceptions to obtaining prior authorization and consent for sharing, transferring and disclosing Personal Information
Unless otherwise stated in a country specific addendum, your Personal Information may be shared, transferred or disclosed to the public without your authorization and consent under the following circumstances:
- National safety and national defense security are involved;
- Public security, public health, or major public interests are involved;
- Criminal investigation, prosecution, judgment and enforcement are involved;
- For the purpose of protecting your or other individual’s life, property and other major lawful rights and interests, where it is hard to obtain your or such individual’s prior consent;
- The Personal Information is disclosed voluntarily by you to the public;
- The Personal Information is collected from the information disclosed through lawful channels, such as lawful news reports or information disclosure by government.
Pursuant to laws, sharing and transfer of de-identified Personal Information which cannot be recovered by the recipient to re-identify the subjects of such Personal Information does not constitute sharing, transfer and disclosure of Personal Information to the public, and therefore it may be stored and processed without notice to you and without your consent.
IV. How we protect your Personal Information
We will take various precautions to protect your Personal Information so as to safeguard your Personal Information from loss, misappropriation and misuse, and from being accessed, disclosed, modified or destroyed without permission. In order to ensure the safety of your Personal Information, we have established strict information security provisions and procedures, and have a professional information security team to implement the above precautions within the company.
Alibaba has established an industry-leading data security management system which centers on data and is implemented based on data life cycle, and has made efforts to improve the security of the entire system from multiple aspects, including organizational structure, system design, personnel management and product technology. Currently, our key information system has passed various certifications such as ISO27001 and classified security protection of information system (level 3).
We will take reasonable and practical measures to avoid collecting irrelevant Personal Information to the maximum extent. We will retain your Personal Information only for the period necessary to achieve the purposes set forth in this Policy, unless it is necessary to prolong the retention period or permitted by law.
Upon occurrence of any Personal Information security incident, we will, in accordance with the requirements of laws and regulations, notify you of the basic information and possible influence of such security incident, handling measures we have taken or will take, suggestions on how you may prevent and reduce risks on your own, and remedies to be taken for you. We will notify you of the relevant information of such incident through email, letter, phone, and push notification. If it is difficult to notify each Personal Information subject one by one, we will publish announcement in a reasonable and effective manner. In addition, we will also report the handling of Personal Information security incident according to the requirements of regulatory authorities.
Given the fact that Internet environment is not completely secure, although we have those security measures in place, please bear in mind that there is no “perfect security measure” on the Internet, and we will use our best efforts to ensure the security of your information.
V. How we store and transfer Personal Information outside your country
Principally, your Personal Information collected by our operating of DingTalk within P.R.China shall be stored at DingTalk servers locate within mainland China, and your Personal Information collected from overseas DingTalk user by using DingTalk shall be transferred back to and stored at DingTalk servers locate at mainland China, your understand and consent to such transfer or otherwise you cannot use the DingTalk products and service we applied. Under this circumstance, we undertake to protect your Personal Information with same industry level of security.
VI. Protection of minors
We attach great importance to the protection of information of minors. If you are a minor, we suggest that you ask your guardian to read this Policy carefully, and use our services and/or provide us with information with the consent of your guardian. When you register for and use the products and services provided by DingTalk, we tacitly believe that you have obtained the consent of your guardian, and we will protect the Personal Information of minors in accordance with relevant national laws and regulations and this Policy.
VII. How we update this Policy
Our Policy may change from time to time. Without your explicit consent, we will not reduce and/or restrict the rights you are entitled to under this Policy. We will publish any change to this Policy on DingTalk official website at www.dingtalk.com and, if changes are significant, prominent, we will also provide a more prominent notice (including using DingTalk to collect opinions and make publicity, or by providing you notice with popup window within DingTalk official website).
Significant changes to this Policy are included but not limited to the follows:
- our service pattern changes greatly, such as the purpose of dealing with DingTalk user’s Personal Information, information processing method, etc.;
- our control and organization structure changed greatly, such as the business adjustment, bankruptcy, merger and acquisition, etc.;
- our DingTalk user’s Personal Information sharing, transfer or public disclosure main target change;
- our internal department charging the security, its contact information, and complaints channels change;
- any DingTalk user information security impact assessment indicates that there is a high risk.
VIII. How to contact us
If you have any questions or concerns about this Policy and/or data processing of DingTalk, you may contact us via [Mobile APP-Me- Customer Services-Online Consultation] or [7*12 hours customer service hotline (+86-0571-88157808)], or we can be reached within following contact:
- Taobao (China) Software Co., Ltd.
- Addressee: DingTalk User Operation Center
- Address: DingTalk Business Division, Longzhang Building, No. 822 West Wen’er Road, Xihu District, Hangzhou, P.R.China, 310000.
- Email: dingtalkteam@alibaba-inc.com
Generally, we will revert to you upon the receipt of your query within thirty (30) calendar day.
Should you have any complaint to our feedback, especially you thought that our collecting of your Personal Information may infringe your legitimate rights, you may bring a lawsuit against us at the jurisdiction of People’s Court of Yuhang District for disputes resolution, if any.
Last updated on:01-04-18